1. About these terms
1. 1. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
1.3. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. About us and contact
2.1. Oasis South Ltd trading as pierredeplaisir.co.uk ("we", "us" or "our") provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions").
2.2 Our company registered office address is unit 3b, 8 cowley, BH17 0UJ, Oasis South Ltd is registred company in Englandunder number 08474564.
2.3 To contact with us please write to:
Pierre de Plaisir
unit 3b, 8 cowley, BH17 0UJ
2.4 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order
2.5 When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 By placing an order on our website a contract will come into existence between you and us.
3.2 We reserve the right cancel or not to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our products
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5. Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
6. Our rights to make changes
6.1 We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
6.2 In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7. Providing the products and delivery terms
7.1 The costs of delivery will be as displayed to you on our website.
7.2 Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if the delivery address is incorrect.
7.3 Orders should be delivered in estimated time depends on what delivery service you have chosen during a checkout. Whilst we use only reliable delivery companies we cannot accept any liability for delayed delivery caused by any third party.
7.4 During the order process we will let you know when we will provide the products to you.
(a) If the products are goods we will deliver them to you as soon as reasonably possible. We will display an estimated delivery date.
(b) We will begin the services on the date agreed with you during the order process.
(c) If the products are ongoing services or a subscription to receive goods. We will supply the services, goods to you until either the services are completed, or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
7.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the postage carrier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.6 If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
7.7 If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
7.8 A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
7.9 You own a product which is goods once we have received payment in full.
7.10 We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you (see clause 6).
8. Cancellation/Returns Policy – Guarantee program terms
8.1 You may cancel your order by notifying us in writing at any time up to 30 days after your products have been delivered, you can return the product to us If:
You don’t like it
You are not satisfied with the result you were expecting
You changed your mind
You no longer need the product
Cancellations need to be sent in writing to Pierre de Plaisir address listed in the Terms and Conditions, please state your reason and order number.
8.2 The products must be returned in a reasonable condition and at your own expense we recommend the use of a recorded delivery service. These costs will not be reimbursed.
8.3 Pierre de Plaisir will refund for the price of the goods within 30 days of receiving the returned goods.
8.4 You might cancel and order before we despatch the goods, this might not be always possible and will depends how quickly we receive and read an information from you, please note our customer service department does not deal directly with despatching the goods so the reasonable time must be given to forward the information to the relevant despatch person. Solely writing email will not give you guarantee the order will be cancelled.
8.5 If your order has been received not as described, damaged or defective:
Write to us with a photographic evidence of what you’ve received and describe the damaged or defect.
Wait for authorization if we decide to return the product back to us.
If authorised, return pre-paid label will be supplied or we will ask you to use royal mail service, if so then the max reimbursement will be £3.00 for the return postage cost
Product prices are displayed in (£) pound sterling and include VAT. We reserve the right to change the prices on the website at any time and without any notice.
10.1 We accept credit card payments using paypal checkout.
10.2 The credit card/debit card that is being used must be yours or the one you are authorised to use. All credit /debit cardholders are subject to validation checks and authorisation by the card issuer.
10.3 We don’t hold responsibility if your payment has been declined or disputed/hold by the payment provider which could affect processing your order or its cancellation.
11. How we may use your personal information
11.1 We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
11.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
12. Intellectual Property Rights
12.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
12.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
12.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
13. Other important terms
13.1 We may transfer our rights and obligations under these terms to another organisation.
13.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.